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Privacy Policy

Our Privacy Policy

Ezfly is a USA based travel agency, which came into existence to help travelers from all across
the world to plan their journey effortlessly. Currently, it deals in offering airline tickets, hotel reservations,
and travel packages for worldwide destinations.

Ezfly strongly believes that the privacy of the users/customers/visitors is important and considers that the confidentiality of each user shall be protected under any circumstances. We, as an organization, are committed to safeguarding the privacy of the users/customers according to the compliance of the regulations set forth. The terms, regulations, and restrictions outlined in the privacy policy document describe the way we collect and use the personal information when any user/customer/ visits our website.

In this Privacy Policy ("we," "our," or "us”) refers to as Ezfly and its related subdivision. Whereas, "Customer," "You," "Your," "Visitor," and "User" represents users, who are using or intended to use this (www.ezfly.co) website with a purpose to visit, compare, learn and book services made available on the website.

Please read the privacy policy carefully to understand the terms and practices outlined in the document that are related to the information of users/visitors and how the Ezfly uses it. If you disagree or deny to accept the policies mentioned herein, then you must instantly terminate the use of the website. Make sure, if you are using Ezfly, we would consider it as your acceptance to the privacy policy’s terms mentioned herein.

Note: This Privacy Policy does not apply to any third-party websites, even if their websites/products are linked to Ezfly.

Applicability

This Privacy Policy applies to all the visitors/users/customers who browse through www.ezfly.co with the purpose of purchasing/inquiring about any product(s) and/or service(s) available on the Ezfly website.

Your use of this Ezfly website signifies that you accept and agree with the terms that are included in the Privacy Policy document. However, if you don't agree to accept the terms of the policy, then you must immediately withdraw your use of the Ezfly website.

Type of Information (We Collect)

Ezfly completely owns entire information and data collected through the Ezfly website/App/e-mail, which shared or allowed to access by the user at different point of time. Ezfly is committed to protecting the privacy of the customers, and it assures every user/customer/visitors that no information about them will be sold or rented to any individual or organization.

"Personal Information" of users/visitors/customers are collected by Ezfly website for the purposes mentioned below:

Registering/Subscribing/Purchasing:

Information & Details shared by the customers/ users/visitors at the time of registering/ subscribing or making travel booking on the website Ezfly . Information shared may include (a) personally identifiable details like name, gender, marital status, religion, age, etc.; (b) Contact information such as email address, phone number, postal addresses, etc.; (c) banking details (including debit/credit card) and any other details related to billing and payment history.

Other information:

Ezfly may also collect and save information & data including but not limited to, (a) customer’s/visitor’s/user’s online activities and buying behavior. (b) User name, email addresses, passwords, and other security-related data & information created by the users/visitors/customers to avail services from Ezfly website. (c) online data either created by users/visitors/customers or by a third party like social media channels, which users/visitors/customers wish to save on Ezfly’s server. Online data may include but not limited to documents, personal or non-personal details (name, email address, friend list, profile pictures) image files made available on the user’s linked social media handles and is permitted to be received as per user’s account settings.

How We Use Your Personal Information?

The Personal Information/details collected may be used for the following purposes mentioned below:

(a) Making Reservations or Bookings

Ezfly may use personal identifiable sensitive information including, card holder’s name, wallet details, credit/debit card number (in encrypted form) along with expiry date mentioned on the debit/credit card, banking details, etc. as submitted or shared by the customers for the purpose of making travel bookings. Adding to it, Ezfly may also use your personal information/details for several reasons, including but not limited to:

  • Confirm your booking or travel reservation with the respective service providers or suppliers;
  • Share transaction status with you;
  • Send reservation confirmation email;
  • Share or acknowledge passengers regarding any updates or changes to the existing reservations.
  • let Ezfly’s customer relations department to contact passengers, if necessary
  • Customize the content of Ezfly website, and mobile app;
  • Request for reviews of products or services or any other improvements;
  • Send verification message(s) or email(s).

(b) For Sending you updates/offers

We may use Personal Information or details including, contact details (phone number, email address, postal address), personal identifying information (name, age, gender information, nationality, etc.), as provided by the customer/users while subscribing/registering on the website.

Control of Personal Information

The users possess the absolute authority to reconfirm, change, or update the personal information they have provided to us on the website. In any instance, if the user prefers to opt-out of the communications from Ezfly, you can request us via e-mail. Later, if the user wishes to opt-in communications from us, they can do it via email. Even if you opt-out of the promotional communications, you might receive messages, critical messages, and legally mandate notices related to the services you have purchased from us.

Security of the Information We Collect

Ezfly is solely responsible for keeping all the personal data provided by users. The data is secured by using a wide range of technologies and procedures. We hereby assure our users that all their personal information is kept under a secured limited access facility. The sensitive information provided by the users/customers on our travel portal like credit card numbers is encrypted for transmission using the Secure Socket Layer (SSL) Protocol.

How We Use Cookies:

Cookies are the small piece of files that automatically get saved on the hard drive of the computer if the users allow them. It helps the site or service provider’s system to identify the user’s browser and remember certain information. Saved cookies facilitate service providers to tailor their operations in accordance with the user's needs or preferences.

Likely, we also use saved cookies to understand your search preferences for future visits. Saved cookies also help us to keep track of advertisements and avail data related to site traffic, which eventually helps us to enhance your site experience and tools for the next time you visit Ezfly website. Overall, cookies help us to offer you with a better website experience by enabling us to monitor which pages you find useful and which you don’t. These stored data files no way provide us access to your system or device or any “personally recognizable information” about users, other than the data you want to share with us in any manner. It depends on the user, whether to enable or disable cookies. Most of the web browser’s settings have enabled cookies. However, you can manually change your browser setting to decline cookies as per your preferences.

Protection of Children's Privacy

We have created our website for general interest with an objective to establish a comprehensive online platform from where the users can book flights without any hassle. But, we do not collect personal details or information knowingly from children under the age of 13, as we are committed to protecting the privacy of the children on the internet.

Links to Other Web Sites

There might be links on our website that will direct you to the other websites, which is operated and maintained by third parties over whom we have no control. These third-party websites may use your information as per their privacy policy; hence it is not covered under the privacy policy of the Ezfly. Please note that the use of information provided by visitors on such third-party Web sites to avail any service will be covered under the terms of each such Web site’s privacy policy. So, we suggest our users read the privacy policies of all third-party Web sites that link to the Ezfly Website. This privacy policy becomes ineffective when your privacy is controlled by the organization or the people we do not employ or control.

Spamming Our Website

If our integrated spam detection system detects or encounters any of the user's comments or queries as spam, then we, in our sole discretion, reserve the right to report the user’s IP and email address. These practices are followed globally by internet users to prevent any kind of spamming practices.

Changes to This Statement

We periodically update the terms of the privacy policy document. If there are any changes or modifications that might somehow affect our use of the personal information/details shared by users shall be published for the users via a prior notice on the Ezfly’s website. For more information, you can get in touch with us or write to us at our mailing address.

Questions or Suggestions

Drop us an email at reservations@ezfly.co if you have any questions or suggestions in your mind.