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Refund & Cancellation Policy

Cancellation/Modification Policy

Ezfly has always believed in helping its customers/users with the best possible assistance concerning airline ticket booking. Therefore, we have created the cancelation/modification policy, which is a perfect blend of flexibility and rigidity.

All the cancelations/Modification process related or involving airline ticket bookings must be done only through phone by communicating our customer service executive. How be it, we will only consider the cancelation requests, if the following conditions mentioned below have been met:

  • If the passenger(s) has requested a cancelation or modification request to our customer service executive over the phone, and if the supplier rules have the leeway to process the cancelation and modification.
  • If the airline has not initiated the reservation and it is pending with us.
  • If your flight booking doesn’t come under special deals and offers.
  • If the flight gets cancelled because of adverse climate conditions/government orders/ curfew/ strike/natural calamity/other unforeseen reasons

Ezfly do not suggest passengers to make changes to their existing online flight reservations once they're confirmed. However, processing the change or cancellation of the already booked flight falls under the sole discretion of the Ezfly website. We shall not be held responsible or liable for any adverse effect that occurred because of changes made to the original itinerary as requested by the passenger.

In the case of flight cancelation by the airline due to extreme weather conditions or other mishaps, Ezfly shall not be liable for any losses made thereof.

Refund Policy

Majorly, airline tickets are non-refundable, if it’s been more than 24 hours of the booking. Booking service fees and Trip protection insurance cannot be refunded under any circumstances. Ezfly will only consider the refund requests if the following conditions mentioned below have been met:

  • If the passenger(s) has made a refund or waiver request to our customer relations department via phone call, and if the fare rules have the leeway to process the refunds;
  • If the passenger is not a "no show" (all the "no show" bookings are not entitled to receive any waiver/refund from suppliers or end service providers)
  • If we are able to get hold of refund from suppliers or end service providers to process the requested refund.