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Terms & Conditions

Our Terms and Conditions

Welcome to Ezfly- Your Pro Travel Advisers
Before using Ezfly with a purpose to purchase travel services (flight booking, hotel reservations, travel packages),
it is advised to read the documented "Terms and Conditions" and accept all the terms and conditions set henceforth.

Introduction

The website—Ezfly — is dedicatedly created to facilitate travelers to compare & book travel services, including but not limited to flight, hotel, travel packages under one roof. The website has an integrated search engine that lets users to find, compare, and book their travel without any struggle. By visiting the Ezfly with an intent to make travel reservations, you agree to accept the pre-defined regulations mentioned in the "Terms and conditions" document. These set forth terms are associated with all travel-related transactions made through the website and are subject to the legal obligations.

"Terms & Conditions" published on the website is a legal agreement between customers and Ezfly. Whether you are using Ezfly for the first time or you are a registered user, the following "Terms and Conditions" set forth, along with any documents, which is expressly included by reference (collectively, "Terms and Conditions"), governs customer's access to and use of Ezfly website, including but not limited to any content, and services displayed on www.ezfly.co. The Website is exclusively designed with the sole purpose of assisting customers in availing travel information, find the availability of flights and hotels, and making valid travel reservations.

Applicability of the Agreement:

Here in this "Terms & Conditions" document, "we," "our," and "us" refers to Ezfly and "their," "users," "you" or "customer" refers to as Customers/visitors/Users landed on the website with a purpose to avail travel-related services. Your use of the site signifies your acceptance of the regulations mentioned herein. If you don't agree to accept the terms set forth, then it is advised to withdraw the use of the Ezfly immediately.

Acknowledgment:

Your agreement to the "Terms & Conditions" published on the domain name "www.ezfly.co" clearly states your acknowledgment that www.ezfly.co works as an online platform that has been exclusively created to assist travelers from all across the world to plan their journey. It is committed to assist travelers in finding flight and hotel deals at competitive fares. By using, registering with, or visiting Ezfly, including but not limited to enquiring or purchasing services presented, promoted, and displayed on the domain name "www.ezfly.co, and by clicking on "I have read and agree to the terms and conditions," you hereby accept and agree that:

  • You are a prospective service user.
  • You are authorized to enter the Terms and Conditions.
  • You authorize the transfer of payment for services requested or availed from Ezfly, either via phone or online.
  • You agree to be bound by all the terms mentioned here in the Terms and Conditions and any other documents incorporated by reference set forth.
  • Your age is more than 18 years on and before the date of your travel.
  • All data and information provided by you to avail travel services through Ezfly are true, accurate, and complete.
  • Ezfly, in its sole discretion, reserves the right to ask or request related documentation for any bookings that need verification from the cardholder. Cancellation may occur if the requested documents are not provided.

Use of Website

Ezfly grants you a limited, inviolable, non-transferable license to access www.ezfly.co according to the "Terms and Conditions” document mentioned herein.

  • You can only use www.ezfly.co to book airline tickets and make hotel reservations. Users shall not access or visit the website for other purposes, including but not bound to false or fraudulent reservations or booking
  • You must not make bookings in the name of any fictional identity
  • You must not use any device, software that would adversely affect or expected to affect the normal functioning of Ezfly' website.
  • You must not take any action that might impose a burden on the functionality and structure of the Ezfly.
  • You are under no circumstances permitted to post or transmit any unlawful, threatening, defamatory, obscene, indecent content or any material that could encourage or constitute acts that could result in any criminal offense or attempt to commit a criminal offense, or end up to civil liability cases, or otherwise breach any law.
  • Furthermore, you are not permitted to publish any information which comes under following conditions: (a) breaches the rights of other users or violates their privacy or confidentiality, (b) is protected by copyright, patent, trademark or other unshared rights, without the written consent of the owner for such right, (c) contains a bug, virus, or any other harmful, malicious files or programs, or (d) is used to illegally abet against another person or organization under influence of regressive competition.
  • You shall be solely responsible for any loss or damages that happened due to breaching of copyright, trademark, or other unshared rights, or any other losses resulting from your use of www.ezfly.co.

Membership Eligibility Criteria

Users, less than 14 years of age, are not allowed to participate, visit, or book the travel-related services like flight, hotel, trip packages through Ezfly. A user over the age of 14 years can form legal contracts under the currently applicable law. If you are using the website, then it signifies that you accept and agree that you are at least 14 years of age, and that:

  • All registration information that you submit is true,
  • You shall make sure of the accuracy of such information, and
  • Your use of the Website and Services displayed on www.ezfly.co does not breach any applicable laws. Your Account (registered on the website) may be terminated or deleted without warning or consent if we find that you are under the age of 14 or that you are violating any applicable laws, rules, or regulations.
  • You accept & agree that you will not show or portray yourself as another user of the Website.
  • You hereby explicitly acknowledge and agree that you yourself and not Ezfly shall not be held responsible for your damages or losses (whether indirect or direct) caused by illegal use.

Third-Party Account Information

When any user chooses to purchase travel-related services from Ezfly, he/she expressly authorize us and our booking representatives to access third party sites, including but not limited to Banks and other payment gateways, selected by the customer or on their behalf for retrieving the requested information.

To register themselves, the user shall create a password. When any user chooses to purchase travel-related services from Ezfly, he/she expressly authorize us and our booking representatives to access third party sites, including but not limited to Banks and other payment gateways, selected by the customer or on their behalf for retrieving the requested information.

To register themselves, the user shall create a password. Users are liable for maintaining the confidentiality of the password and the account. Customers will be held responsible for all activities that occur while using their passwords or account. It is the sole responsibility of the user to notify us instantly in writing of any unauthorized use of their password or account or any other security threat or breach. We shall not be held responsible for any damage that may be occurred as a result of unauthorized use of the user's password or account, either with or without the user's consent.

Fees Payment

Ezfly, in its sole discretion, is authorized to impose applicable fees for the reservations, along with transaction fees against the certain completed transactions for making use of the services (booking flights and hotels). Moreover, Ezfly also reserve the right to make fee changes from time to time, without prior notice or written consent.

The Users or/ and Customers shall be held responsible for all charges, taxes, applicable service fees, duties imposed against the booking of travel-related services made available on the domain- www.ezfly.co.

If we have charged less amount for services listed because of any technical or other reason, then we in our sole discretions reserve the right to deduct/charge/claim difference in amount.

If there is any hike in the price charged by the Ezfly due to any update in the tax rates or imposition of new taxes by the Government, then the customer shall have to pay the applicable fees.

If, at any rare circumstances, the booking made by you has not been confirmed because of any reason, Ezfly will process the refund and intimate you of the same.

Air Fares

All fares published on domain www.ezfly.co are in USD. Airfares quoted are tentative and are subject to change at any time without any written consent. Ticket fares are only guaranteed if the transaction has been confirmed at the suppliers’ end.

The aviation industry is highly dynamic, and the majority of the air carriers change their fares without notice. In case, if there is any increase or decrease in airfares after flight booking request has been made to us that affects your reservations fares, Ezfly will notify you of the fare changes before taking any further steps.

All flight bookings are non-refundable after 24 hours unless otherwise stated in applicable fare rules. Airfares shown to you are generally excluding airline baggage fees. In some cases, if you want to make airline reservations of Business Class/First Class, you may find both or only First/ Business Class fares on the result page depending on the airlines’/suppliers’(as every airline has different travel classes). Please check the booking itinerary carefully before confirming the reservations.

Confirmation

In most of the cases, users are notified with a confirmation e-mail prior to issuing of confirmed flight tickets. The notification sent to the users no way signifies that the booking has been completed, and the ticket is confirmed. Users are advised to wait until they receive a ticket number via email. Conventionally, you will receive e-ticket confirmation within 24-48 hours, and before 72 hours for flights to any international destinations. All reservations or bookings are not guaranteed until ticketed.

In some cases, the fare may change as revised by the Airline after the confirmation of a flight booking. Ezfly will notify you of any fare changes, and we shall not be held liable for - financial or otherwise, for any such fare changes made from the supplier’s end. We will inform you through email mentioning the new fare as quoted by the suppliers or service providers (airline). Users may either cancel or make reservations at the applicable new airfares.

In such cases, Users in their sole discretion, reserve the right to cancel the flight booking at no additional charges if there is a change in fares prior to ticketing and prior to your card being charged. Every Airline has different, pre-defined policies and conditions concerning schedule changes, which are beyond Ezfly’ purview.

Baggage Policy and Fees

Airfare quoted published on the domain "www.ezfly.co" doesn’t include any baggage fees. If the user wishes to check-in baggage, they shall be liable to pay an additional baggage fee to the airline at the time of flight reservation online or during check-in. Majorly, all airlines charge an extra fee for baggage, even if it is the first Check-in baggage. We suggest you to travel light if you want to save these extra applicable charges. To find the baggage fees for each air carrier, please check the Airline's Baggage policy page of that specific website. Baggage fees are determined by the size, weight, and pieces of the checked bag.

Termination

Ezfly holds the sole authority to terminate the user agreement and terms and conditions and/or the access to any services at any time due to any reason, including but not bound to any illicit use of Ezfly or you fail to obey the clauses mentioned terms and conditions. Such termination shall not affect any right to relief to which Ezfly and its third-party providers and distributors may be entitled, at law or in equity. Upon termination of terms and conditions, all rights granted to you will be terminated and revert to Ezfly and its alliances, third party, or distributors, as applicable.

Comments and Concerns

If you have any concerns, feel free to contact us by emailing us at reservations@ezfly.co